Frequently asked questions

• How long does a fiber installation take?

  If Ting Internet is new to your neighborhood, it takes about 3 weeks from conducting an initial home assessment to having your connection set up.

• How much speed do I need?

  That depends on what your household uses the internet for. Here's how much speed you need for common uses, measured in megabits per second (Mbps):

  • Up to 25 Mbps for email, browsing, and casual streaming
  • 25-50 Mbps for video calling, streaming music and HD video
  • 50-100 Mbps for streaming 4K video, home offices, and gaming
  • 200+ Mbps for streaming 4K video on multiple devices, smart home connectivity, and elite-level gaming

  Keep in mind that using multiple devices simultaneously means you'll need more bandwidth to keep up. Ting Internet's 1000 Mbps plan is designed to handle 20+ devices seamlessly, even when the whole family is using the internet heavily at the same time.

  That depends on what your household uses the internet for. Here's how much speed you need for common uses, measured in megabits per second (Mbps):

  • Up to 25 Mbps for email, browsing, and casual streaming
  • 25-50 Mbps for video calling, streaming music and HD video
  • 50-100 Mbps for streaming 4K video, home offices, and gaming
  • 200+ Mbps for streaming 4K video on multiple devices, smart home connectivity, and elite-level gaming

  Keep in mind that using multiple devices simultaneously means you'll need more bandwidth to keep up. Ting Internet's 2000 Mbps plan is designed to handle 75+ devices seamlessly, even when the whole family is using the internet heavily at the same time.

• How do I get the $10/mo unlimited mobile plan?
  

  If you’re a Ting Internet customer (residential or business) or have pre-ordered Ting Internet, you qualify for an unlimited mobile plan at just $10 a month—that’s unlimited talk, text and data with nationwide 5G coverage. You can add as many unlimited lines as you want.
  
  ‍Discover the Ting Bundle

• Do you offer fiber for businesses?

  Yes! Check out our fiber business plans for info on getting a custom-fit, scalable Ting Internet solution for your small or large business.

• How long is the pre-order wait time?

  Pre-order wait times depend on how close you are to Ting’s fiber internet network as it expands to neighborhoods all over town.

  By pre-ordering, you’ll be first in line for fiber when its available in your area. We’ll provide regular updates on our progress and contact you as soon as a connection is available.

• What speeds can I expect?

  Ting provides incredibly fast download and upload speeds of up to 2,000 Mbps. This high-speed connection provides fast, reliable internet to all the devices in your home so that everyone can enjoy doing what they love online.

• What router should I use?

  If you prefer wireless connectivity at home, Ting's Whole Home Wi-Fi routers are perfect for you. They use eero's Pro 6E devices, which come with the best Wi-Fi technology for fast connections to all your devices.

  The eero routers work together to extend Wi-Fi coverage throughout your entire home and have a 1,000 Mbps Ethernet port for quick wired connections. For more information, visit internet.ting.com/homewifi.