Ting’s Commitment to an Open Internet

Ting provides an open and transparent internet experience. Our goal is to deliver fast, reliable, and high-quality fiber optic internet services to our customers while implementing fair and reasonable network management practices. Here's what you need to know:

Network Management Practices

No Blocking, Throttling, or Paid Prioritization  

We don't block or slow down access to lawful content, applications, services, or devices you choose to use with our service as long as you comply with our Term of service. We treat all types of content equally, without giving preference to any, whether from third parties or affiliates of Ting.

Congestion Management  

In rare cases where network demand exceeds capacity, we may take steps to ensure a smooth experience for everyone. If there's network congestion, we aim to share bandwidth fairly among all users accessing lawful content and services. During these times, you might notice slower speeds while we work to resolve the issue.

Device Compatibility

When we set up our service at your location, we provide a network termination device that will enable your connectivity. You may connect to this device using a compatible router or obtain one through us. The compatibility and performance characteristics of your chosen router will affect service quality. Any device that supports IPv4 and/or IPv6 with Ethernet or Wi-Fi is welcome, as long as it doesn't harm our network or violate our Terms of Service.

Security Practices

We continuously monitor our networks to protect against threats. If necessary, we may act to safeguard the network and our customers, including terminating or suspending service for those violating our Terms of Service. We use industry-standard tools to protect our network and devices against risks like viruses, spam, and other malicious activities and expect our customers to do the same for their networks and devices.

Performance Characteristics

Our high-speed fiber optic internet service and our fixed wireless service offers advertised speeds that represent the maximum possible. Actual speeds may vary based on factors like your home networking equipment, the capabilities of your devices, the capacity of the websites you visit, and overall network traffic. We encourage you to test your internet speeds using services like speedtest.net and contact us if you encounter any issues.

Our Service Agreement

Ting offers various internet service packages, detailed on our website at ting.com and simplybits.com for fixed wireless customers. Your use of our services is governed by our Terms of Service, available at Terms of service, along with our Privacy Policy, which explains how we handle your information. If you're not satisfied with our service, please contact us so we can help. You can contact us through our online support channels. If we can't resolve your issue, you can file a complaint with the Federal Communications Commission (FCC).

We aim to communicate clearly and in a timely manner, so please make sure your contact information is up to date so you can receive important updates from us.